Genesis / Oxford Gray / Neon Green

- All returns or exchanges must be made ten calendar days following the receipt of the product.

-All returns must be in the original packaging and condition with the corresponding labels.
- To make a return:
1. Initiate the return with an email to raelibrand@gmail.com and include the following:

contact information, brief explanation for the return or exchange, and description of the item.

2. Simply mail the product in its original packaging to our return address at: 3403 Sumac Drive, Joliet, IL 60435.

3. Once we receive the package, we will process the return or exchange based in your initial email. for returns, a discount code will be placed on the customer account for the amount of the purchase.

-Exchanges may be made within ten calendar days following the receipt of the product. When exchanging for items of greater or lesser value, the cost difference will either be charged or credited to the account.

-If the requested exchange product is out of stock, a discount code will be issued to the account for the return item.

It is essential that the products are in their original packaging and in the same conditions in wich we send them to you. If the item is not in acceptable condition, it will be returned to the customer and an email explaining why the return or exchange is denied will be issued.         
- In case of not having stock of the desired size, a discount code will be issued, if it is not possible to obtain the size. the cost of shipment wiil be the responsibility of the client and the term for claims is fifteen business days from the notification by us.

IMPORTANT: If you need to make a change of one of our products and at the time of return it has a lower price, the product will be exchanged for the size or model you need; but the difference between the price at which you purchased the product and the discounted price will not be paid. Also, if you need to make a change of one of our products and at the time of return it has a higher price, the product will be exchanged for the size or model you need; but you will not be charged the difference between the price at which you purchased the product and the price at the time of return.

• All orders will be processed and shipped during the next 3-5 business days after payment.
• All orders placed before 2pm (Monday-Saturday) will begin to be processed the same day.
• Orders placed after 2pm will be processed the next business day. 
• Error in delivery address: If there is an error in the delivery address you must notify us by email, and we will immediately make the change, as long as the order has not been shipped, in this case you must wait for the order to return (10-12 business days ), and we will resend the order to the correct address,Shipping costs must be paid by the buyer.

 1. Pre-Order Reservation:

When placing a Pre-order for Raeli Brand products, you will be required to provide certain information, such as your address and other billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Raeli Brand shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You acknowledge and agree that Raeli Brand may decline or delay reservations to avoid oversubscription or as it deems appropriate, we will make efforts to inform you within two (2) weeks of our receipt of your Pre-Order, and that you will be entitled to a full refund of the purchase Price.

2. Price & Payment You will be charged the full Price of the Products at the time of placing the Pre-Order. 

3. Delivery Schedule Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery is only an estimate, is subject to change, and Raeli Brand does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment is not met, Raeli Brand is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your reservation as provided for in Section 5 below.

5. Cancellation Buyer or Seller may cancel this reservation by terminating the Pre-order at any time for any or no reason prior to our notice to you that your Product is ready for delivery. If you do so prior to our notice of delivery, you will obtain a refund of the purchase Price without interest. If Raeli Brand cancels your reservation you will receive a full refund of the Purchase Price without interest.

6. Customer Information We will use any information that we may collect about you only in accordance with our General Terms and Conditions to which you may refer the Article 10 – Confidentiality.

 7. Change to the “Terms” Raeli Brand reserves the right to change any of the terms for any or no reason. We will provide notice of any material changes and, if you are unhappy with such changes, your sole and exclusive remedy will be to cancel your reservation as described in Section 5 above.